Privacy Statement.

This privacy statement explains how ProductIP handles your personal data. We encourage you to read this statement carefully. This privacy statement was last modified on June 6, 2018.

Handling of personal data

ProductIP is a company active in the field of product compliance management. We offer several services, mainly via our website(s) and other (online) software application(s). By offering these services we process data about you, also known as personal data. We adhere to the applicable laws and regulations, such as privacy legislation. We put great effort in handling your personal data carefully. That means, for example, that we:

• state the purposes for which we will use your personal data;

• have taken appropriate security measures to protect your personal data;

• respect your rights, such as the right to review and improve your personal data.

Categories of personal data

We collect and use the following categories of personal data:

• Contact details (such as name, e-mail address, phone number, physical address, postal address, employer, role, skype account);

• Usage and account details (such as account activity, IP-address);

• Purchase details and history (such as order ID, payment info);

• Device details (such as type of browser, device);

• Event attendance details;

• Photo and/or video material;

Lawful basis for processing

We may use your personal data for the execution of our agreement and compliance with legal obligations. In addition, we can use your personal data for our legitimate interests, such as:

• Protection of our financial interests;

• Management and security of our offices, assets and personnel;

• Improvement of our services;

• Improving customer satisfaction;

• Informing you about updates, maintenance and/or other relevant changes to our products and/or services.

Purposes of processing

We process personal data for the following purposes:
• Assessing and accepting new customers;
• Establishing and executing our agreement including maintaining it;
• Delivery of products and services;
• Invoicing of supplied products and/or services;
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• Performing creditor and debtor control, collecting receivables and executing direct
debits;
• Responding to questions, disputes and complaints via social media, e-mail, post and/or
telephone;
• Informing customers about maintenance and incidents;
• Finding out which topics are relevant to our customers and to determine how we can
develop and/or improve our products and services;
• Measuring customer satisfaction;
• Marketing activities, such as sending of (electronic) newsletters, information and
announcements for ProductIP activities, such as training activities;
• Offering personalized advertisements and information;
• Management and security of ProductIP offices, assets and personnel;
• Compliance with legal obligations and other regulations;
• Compliance with court orders;
• Resolving disputes.

Third parties

We use services of third parties for the aforementioned purposes. For example, your personal data may be provided to other parties involved in the development and/or operation of the ProductIP software platform, such as network managers, companies that maintain and develop our ICT systems, companies that collect and analyze measurement data, payment institutions and collection agencies and service providers that deal with the communication to current and potential customers.

 

These third parties may only process your data for the aforementioned purposes. Your personal data will not be provided by ProductIP to third parties for commercial, or nonprofit purposes. Your data may be stored by third parties outside the EEA (European Economic Area, consisting of all countries of the European Union, Liechtenstein, Norway and Iceland). When we use the services of third parties, they are required to comply with the rules enclosed in this policy.

 

We may also have to provide your personal data to third parties if we are legally obliged to do so. For example, to supervisors such as the Dutch Authority for Consumers and Markets or to the police for a (fraud) investigation, if the police have a court order for this.

Gravity Forms

Our forms are displayed via the plugin Gravity Forms (of Rocketgenius, Inc.)

When sending in a form, the data gets stored in the WordPress database. These data may contain personal data. A form also collects the IP address of users. We collect these addresses to block potential spammers.

In no way is this information shared with Rocketgenius.

Some of our forms (and their fields) are sent to our marketing automation application: ActiveCampaign. If you accept cookies and send in a form, we also place an ActiveCampaign cookie. This cookie remembers your interactions and provides us a way to offer you personal and relevant content.

Google Analytics

Google Analytics (GA4) keeps track of the traffic on our website. With this tool’s help, the website’s performance and the effectiveness of marketing activities are analyzed. GA4 registers among other things:

  • From which location do you visit the website?
  • From which source of traffic do you come to this website?
  • How long do you stay on this website?
  • How many web pages do you look at?
  • To what degree do you engage with the visited web pages?
  • What kind of device / operating system / browser do you use?
  • Which forms do you fill in?

GA4 uses IP addresses to connect a continent, country, region and place to a user. IP addresses and personal information are never saved. The data collected is stored for a maximum of 14 months and also processed on servers within the continent where the organization is located. Within the collected data it is (on request) possible to delete the data of a specific user. If you want to prevent the data collection of a website visit, you can install the Google Chrome opt-out browser add-on.

The collection and processing of data is anonymized and data will never be collected or processed by third parties. Google can provide information to third parties if Google is legally required to, or as far as third parties process the information on behalf of Google. We have closed a Data Processing Agreement with Google and have forbidden Google to use the obtained analytics information for other services of Google.

Google Tag Manager

This website uses Google Tag Manager, to manage different (tracking)codes (tag) on our website. Google Tag Manager does not collect any personal data; it only makes sure certain tags get activated.

Data stored on Google’s servers is located in the US.

Google reCAPTCHA

This website uses “Google reCAPTCHA”. The reCAPTCHA function checks whether the forms on this website (e.g. the login and contact form) are filled in by humans (and not by bots). When you visit our website, reCAPTCHA makes a behavioural analysis of the interaction between your browser and the website. This does not contain any personal data, but it includes scroll behaviour, mouse behaviour, and time on pages. The data is sent to Google’s servers and analysed. ReCAPTCHA makes it more difficult to abuse the website by brute-force, Phishing, or SPAM.

Zapier

Zapier is used to connect certain services. Data collected in a specific service can be sent to another service via a ‘Zap’ (a connection between two (or more) services). As example:
  • Typeform → ActiveCampaign
    • Data collected in a quick scan, will be sent to ActiveCampaign. This includes all filled-in questions, including corresponding personal data, IP address and device data.
Zapier saves the credentials of each service encrypted to execute the zap. This data is only used for zaps. Zapier’s data is hosted by AWS in the US.

Tracking of third parties

On this website, several tracking codes of third parties are being used, saving the pages a user visited. Third parties can show advertisements based on these visited pages. Services, where these ads are shown, are Google, Facebook, and LinkedIn.

If you own an account at one of these services, their privacy policy might make it possible to link your profile to your use of our website. Your use of this website might be shared with the services listed below. We do not share personal data with either one of these services.

Cookies

In our Cookie Statement you can find an overview of all cookies used on our website.

Changes

This Privacy Statement can change. Users will be notified on this website.

Question

For inquiries, please contact us.